We also value your feedback and suggestions — they help us continually improve the Home Loans Australia experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Welcome to this essential guide designed for Australian homebuyers who aspire to navigate the complex world of property financing. Due to the significant financial commitment involved in purchasing a home, understanding the nuances of mortgage calculations is imperative. Loan calculators are indispensable tools that offer valuable insights into the feasibility of a home loan, tailored to your personal economic circumstances. - read more
As a homeowner in Australia, it is essential to stay informed about the current mortgage interest rate and inflation situation. This knowledge is crucial for effective financial planning and making informed decisions regarding your home loan. Understanding the impact of rising interest rates on Australian homeowners is particularly important. - read more
Welcome to our comprehensive guide on home loan refinancing. Whether you're a first-time homeowner or a seasoned property investor, understanding the ins and outs of refinancing can save you a significant amount of money and anxiety. - read more
As mortgage interest rates continue to rise in Australia, it's becoming more important than ever for homeowners to take control of their finances. This article will provide valuable tips on mortgage refinance and debt consolidation for Aussie homeowners. With the potential for future rate increases by the Reserve Bank of Australia due to inflation concerns, many homeowners are feeling the financial burden. However, by exploring options like refinancing and consolidating debt, homeowners can regain control of their financial situation. - read more
Australian mortgage competition has taken a notable turn, with a growing group of lenders trimming selected home loan rates even after the Reserve Bank of Australia’s May cash rate increase. According to recent market reporting, 18 lenders have reduced at least some variable mortgage rates, while AMP Bank has made one of the sharper fixed-rate moves, cutting selected fixed rates by up to 0.50 percentage points. - read more
Australia’s housing market has shifted into a more cautious phase, with the latest PropTrack Home Price Index showing national values declined for a third consecutive month in June. The fall was broad-based, with every capital city except Darwin recording softer prices, although national values remain close to recent record highs. - read more
Australian mortgage holders have received a welcome pause after the Reserve Bank of Australia left the cash rate unchanged at 4.35 per cent on 16 June 2026. After three consecutive increases earlier this year, the decision gives households a short period of repayment stability and lenders time to assess how higher rates are flowing through the economy. - read more
In a notable development within the Australian mortgage market, Macquarie Bank and ANZ have recently reduced their fixed home loan interest rates. This move suggests a potential peak in the current interest rate cycle, offering a glimmer of relief to borrowers amidst a period of economic uncertainty. - read more
The Australian Bureau of Statistics (ABS) has reported a 6.2% decline in new home loan approvals for the first quarter of 2026. This downturn is largely attributed to the recent series of interest rate hikes implemented by the Reserve Bank of Australia (RBA) in an effort to control rising inflation. - read more
Certificate of Deposit (CD): A savings certificate with a fixed maturity date and specified interest rate, typically higher than a standard savings account.
