We also value your feedback and suggestions — they help us continually improve the Home Loans Australia experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
A mortgage offset account is a financial product that allows homeowners to use their savings to reduce the interest charged on their mortgage. It is a transaction account linked to your mortgage, and the balance in this account is offset against your outstanding mortgage balance when calculating interest charges. - read more
Embarking on the journey to homeownership is a quintessential part of the American dream, one that conjures images of stability, accomplishment, and personal sanctuary. Yet, this dream comes with significant financial implications that can often feel daunting to aspiring homeowners. Navigating the landscape of real estate and mortgages requires an understanding of the economic commitment it entails. - read more
As a homeowner in Australia, it is essential to stay informed about the current mortgage interest rate and inflation situation. This knowledge is crucial for effective financial planning and making informed decisions regarding your home loan. Understanding the impact of rising interest rates on Australian homeowners is particularly important. - read more
Buying a home is a significant milestone for many Australians, but it often involves securing a mortgage, which can be a complex process. An essential part of this process is understanding mortgage insurance. Mortgage insurance is a type of insurance policy that protects lenders from the risk of defaulting borrowers. - read more
In a notable development within the Australian mortgage market, Macquarie Bank and ANZ have recently reduced their fixed home loan interest rates. This move suggests a potential peak in the current interest rate cycle, offering a glimmer of relief to borrowers amidst a period of economic uncertainty. - read more
The Australian Bureau of Statistics (ABS) has reported a 6.2% decline in new home loan approvals for the first quarter of 2026. This downturn is largely attributed to the recent series of interest rate hikes implemented by the Reserve Bank of Australia (RBA) in an effort to control rising inflation. - read more
The Westpac-Melbourne Institute Consumer Sentiment Index has recorded a 2.9% decline in June 2026, bringing the index down to 80.6. This marks a continuation of the deep pessimism among Australian consumers, influenced by ongoing economic uncertainties and recent monetary policy decisions. - read more
In a notable development within Australia's mortgage sector, Macquarie Bank has reported a substantial 28% increase in its home loan portfolio, reaching $181.3 billion as of 31 March 2026. This growth is primarily attributed to the bank's strategic collaboration with mortgage brokers, who were responsible for originating over 95% of new home loans during the financial year. - read more
On 5 May 2026, the Reserve Bank of Australia (RBA) announced a 25 basis point increase to the official cash rate, bringing it to 4.35%. This marks the third consecutive rate hike this year, reflecting the central bank's efforts to address rising inflation and economic growth concerns. - read more
