We also value your feedback and suggestions — they help us continually improve the Home Loans Australia experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Welcome to this essential guide designed for Australian homebuyers who aspire to navigate the complex world of property financing. Due to the significant financial commitment involved in purchasing a home, understanding the nuances of mortgage calculations is imperative. Loan calculators are indispensable tools that offer valuable insights into the feasibility of a home loan, tailored to your personal economic circumstances. - read more
A mortgage offset account is a financial product that allows homeowners to use their savings to reduce the interest charged on their mortgage. It is a transaction account linked to your mortgage, and the balance in this account is offset against your outstanding mortgage balance when calculating interest charges. - read more
A home loan lets you borrow money to buy residential property and repay it over time with interest. This guide explains the basic mechanics of Australian home loans, including deposits, principal, interest, repayments, loan terms, security, fees, settlement and what happens after your loan begins. - read more
Embarking on the journey to homeownership can feel like navigating uncharted waters, with mortgage brokers often serving as the compass guiding you through the complexities of home financing. For many first-time home buyers, understanding the role of a mortgage broker can provide peace of mind and valuable support throughout the home-buying process. - read more
A credit score is a numerical representation of your creditworthiness. It is calculated based on your credit history, including factors like your payment history, the amount of debt you have, and the length of your credit history. - read more
Australia's home loan market appears to be shifting into a more competitive phase, with recent lending indicators suggesting investor activity is strengthening while many owner-occupiers remain cautious. For aspiring buyers, this matters because a lift in investor demand may influence auction conditions, price expectations and the urgency around securing finance before making an offer. - read more
Australia’s mortgage market appears to be moving into a more active phase, with the latest lending indicators pointing to renewed borrower engagement after months of caution. Rather than waiting passively for clearer interest rate direction, many households seem to be testing whether their existing home loan still stacks up against current market offers. - read more
Australian mortgage holders have been given a cautious glimpse of future relief, with Westpac shifting its long-range interest rate forecast and bringing its expected timing for cuts forward to August 2027. That move means all four major banks now broadly expect borrowers to see lower rates from next year, rather than waiting until 2028. - read more
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Australian mortgage competition has taken a notable turn, with a growing group of lenders trimming selected home loan rates even after the Reserve Bank of Australia’s May cash rate increase. According to recent market reporting, 18 lenders have reduced at least some variable mortgage rates, while AMP Bank has made one of the sharper fixed-rate moves, cutting selected fixed rates by up to 0.50 percentage points. - read more
