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For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Stepping into the realm of homeownership begins with a critical financial milestone: securing home loan pre-approval. This inaugural step paves the way for homebuyers to gain a clear understanding of their borrowing capacity, directly influencing their purchasing decisions. In Australia, where the real estate market teems with competitive energy, effective navigation through the pre-approval process offers a competitive edge. - read more
For potential and seasoned investors alike, the Australian property landscape offers a plethora of opportunities. Investment properties have long been a favored asset class in Australia due to the potential for capital growth and rental yield. However, diving into the property market without a solid understanding of the financial mechanics, specifically interest rates, can be akin to sailing without a compass. - read more
Welcome to our comprehensive guide on navigating the complexities of investment property financing. In Australia, property investment has long been regarded as a favoured strategy for wealth creation and financial security. However, this path comes with its unique set of challenges and risks that must be carefully managed to ensure a successful investment journey. - read more
Buying your first home can be one of the most thrilling experiences of your life. The excitement of searching for the perfect place, imagining yourself in different spaces, and the opportunity to create a home you can truly call your own can be incredibly rewarding. - read more
When it comes to managing finances, one of the biggest stressors for homeowners is their mortgage. In Australia, many individuals and families struggle with mortgage stress, which can have a significant impact on their overall financial well-being. - read more
The Reserve Bank of Australia (RBA) is currently assessing the necessity for further interest rate reductions in light of ongoing inflationary pressures and a surge in consumer spending. RBA Governor Michele Bullock highlighted that rising costs in home construction and market services suggest that inflation may have exceeded expectations in the third quarter of 2025. - read more
As of October 1, 2025, the Australian government's expanded First Home Guarantee scheme has come into effect, introducing significant changes designed to make homeownership more accessible for first-time buyers. Key modifications include the removal of income caps, increased property price limits, and the elimination of restrictions on the number of guarantees available. - read more
Recent data indicates a significant uptick in property investor activity within the Australian housing market. The number of new investor loans has risen substantially over the past two years, with investors now accounting for 38% of all new loans written for property purchases in the three months leading up to June 2025. This equates to nearly 50,000 loans valued at approximately $33 billion. - read more
The Reserve Bank of Australia (RBA) has decided to maintain the cash rate at 3.60% during its September 2025 policy meeting. This decision follows three rate cuts earlier in the year and reflects the central bank's cautious approach in response to persistent inflation in the services sector and stable employment levels. - read more
The Commonwealth Bank of Australia (CBA) has announced a record full-year cash profit of A$10.25 billion for the fiscal year ending June 30, 2025. This milestone reflects a 4.2% increase from the previous year's profit of A$9.84 billion and surpasses analyst expectations. - read more
