We also value your feedback and suggestions — they help us continually improve the Home Loans Australia experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Embarking on the journey to home ownership in Australia is both exciting and daunting. The housing market here is unique, with its own set of challenges and opportunities to navigate. Understanding the intricacies of this market is crucial as you begin your home ownership adventure. This means keeping an eye on property prices, interest rates, and evolving regulations that might impact your purchasing power. - read more
When it comes to managing finances, one of the biggest stressors for homeowners is their mortgage. In Australia, many individuals and families struggle with mortgage stress, which can have a significant impact on their overall financial well-being. - read more
A mortgage offset account is a financial product that allows homeowners to use their savings to reduce the interest charged on their mortgage. It is a transaction account linked to your mortgage, and the balance in this account is offset against your outstanding mortgage balance when calculating interest charges. - read more
A home loan lets you borrow money to buy residential property and repay it over time with interest. This guide explains the basic mechanics of Australian home loans, including deposits, principal, interest, repayments, loan terms, security, fees, settlement and what happens after your loan begins. - read more
For potential and seasoned investors alike, the Australian property landscape offers a plethora of opportunities. Investment properties have long been a favored asset class in Australia due to the potential for capital growth and rental yield. However, diving into the property market without a solid understanding of the financial mechanics, specifically interest rates, can be akin to sailing without a compass. - read more
Australian home buyers are facing a familiar but important shift: even when interest rates appear steadier, larger property prices can still push borrowing plans back under pressure. Recent housing finance and property market reporting points to buyers taking on bigger loan commitments as values strengthen across parts of the country, particularly in markets where supply remains tight and competition for quality homes is still firm. - read more
First-home buyers are getting a fresh reason to revisit their purchase plans, with recent housing finance commentary pointing to stronger interest in low-deposit purchases under the expanded federal Home Guarantee Scheme. The broader settings are designed to help eligible buyers enter the market with a smaller deposit and without paying lenders mortgage insurance, which can otherwise add a substantial cost to buying with less than a standard deposit. - read more
Australia's housing market is showing renewed signs of momentum, and that matters for anyone preparing to buy or upgrade. Recent property market reporting suggests values are firming across several capitals after a patchier period, with buyer demand, limited listings and expectations around future interest rates all playing a role. For households who were hoping that earlier winter softness would create more room to negotiate, the latest shift is a reminder that affordability can change quickly. - read more
Australia’s mortgage market has moved into another watch-and-wait phase after the Reserve Bank of Australia kept the cash rate unchanged at its latest meeting. For borrowers, the decision offers a welcome period of stability, but it should not be mistaken for a signal that home loan costs are now locked in place. - read more
Australia's home loan market appears to be shifting into a more competitive phase, with recent lending indicators suggesting investor activity is strengthening while many owner-occupiers remain cautious. For aspiring buyers, this matters because a lift in investor demand may influence auction conditions, price expectations and the urgency around securing finance before making an offer. - read more
Debt Consolidation: Debt consolidation usually involves negotiating a new loan to pay other existing loans in order to get more favourable interest rates and terms.
