This is the privacy policy statement for Home Loans Australia and Clark Family Pty Ltd in relation to this website.
We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose and protect your personal information when you use our website and related services.
Information We Collect and How It is Used
When you contact Home Loans Australia or choose to subscribe to MoneyTips, we may collect the contact details and other information you provide for that purpose.
Home Loans Australia operates as an information, tools and resources website. We do not accept finance or insurance applications, quote requests or borrowing requirements for referral, and we do not match visitors with brokers, lenders or insurers. A MoneyTips subscription is a subscription to informational content, not a request for financial services or referral.
We use information you provide to respond to your correspondence, administer your requested subscription, investigate complaints, maintain appropriate records and meet our legal or regulatory obligations. Please do not send financial application documents or borrowing requirements through website correspondence.
If you do not provide the contact information needed for a response or subscription, we may not be able to respond or arrange the subscription you request. You can contact us if you wish to stop receiving MoneyTips.
Disclosure of Personal Information
We may disclose personal information where reasonably necessary to respond to correspondence or complaints, comply with legal or regulatory obligations, or engage service providers that assist us in operating the website and administering subscriptions. We do not provide your contact or subscription details to brokers, lenders or insurers for referral through this website.
We do not currently disclose personal information to overseas recipients. If our information-handling practices change and personal information is likely to be disclosed to recipients outside Australia, we will update this Privacy Policy as required.
Please note: This website may link to external resources or display third-party advertising. If you visit a third-party website or provide information directly to a third party, its own privacy policy and terms apply to that interaction.
Cookies and Tracking Technologies
Home Loans Australia uses cookies and similar technologies to support website functionality, maintain session information, understand how visitors interact with our website and improve system performance and user experience.
Clark Family Pty Ltd uses Google Analytics 4 for analytics and measurement, Google Ads website tagging for advertising measurement and conversion-related functionality, and Microsoft Advertising UET for advertising measurement and conversion tracking. These technologies may collect information about your device, browser, pages visited and interactions with our website.
Google Signals and Google Analytics user-provided data collection are disabled, as is personalised advertising through our verified Google Analytics-to-Google Ads links. For Microsoft Advertising UET tag 4052454, enhanced conversion tracking and Microsoft Clarity are disabled and there are no remarketing audiences or lists based on that tag.
Where these technologies involve the collection, use or disclosure of personal information, we take reasonable steps to ensure that they are used consistently with applicable privacy requirements. We seek to limit the information collected to what is reasonably necessary for the relevant purpose.
You can control or disable cookies through your browser settings. Where additional consent is required for particular tracking or advertising technologies, we may provide additional notices or consent controls when you use the website.
Security and Retention of Personal Information
We take reasonable steps to protect personal information we hold from misuse, interference, loss, unauthorised access, modification and disclosure. These measures may include access controls, secure systems, authentication measures and other technical and organisational safeguards appropriate to the information being handled.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including administering subscriptions, responding to correspondence, maintaining appropriate business and compliance records, resolving complaints and meeting legal or regulatory obligations.
When personal information is no longer required to be retained, we take reasonable steps to securely destroy or de-identify it, subject to any legal or record-keeping requirements.
Access and Correction of Personal Information
You may request access to the personal information we hold about you at any time. We will not charge any fee for making a request but may charge you reasonable costs incurred in providing access, such as photocopying or postage.
You may also request correction of your personal information if you believe it is inaccurate, out of date, incomplete or misleading. We will respond to access and correction requests within a reasonable timeframe.
To make a request, please contact us. We may ask you to submit your request in writing or provide information necessary to verify your identity before providing access to personal information.
Complaints and Dispute Resolution
If you have any concerns about how your personal information has been handled, please contact us so that we can investigate and resolve your concern promptly.
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):
We regularly review and update our privacy policy to ensure ongoing compliance with applicable laws and best practices. Updates will be published on this page with the latest revision date.
Contact Us
If you have any questions about this privacy statement, how we handle your information, or your dealings with this website, please contact us.
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