Home Loans Australia :: News
SHARE

Share this news item!

Credit Woes and Unexpected Calls: An Aussie Tale

Credit Woes and Unexpected Calls: An Aussie Tale

Credit Woes and Unexpected Calls: An Aussie Tale?w=400
An Australian father has expressed his frustration over his bank's handling of his financial hardship arrangements, describing persistent calls to his spouse about unpaid mortgage bills as intimidating and unnecessary.
These events have led to a considerable downgrade of his credit rating, challenging his ability to seek better financial options.

Speaking on the condition of anonymity, Brian* shared his story, highlighting particular incidents caused by Bankwest that left a significant mark on their financial health. In desperate times,Brian arranged to pay an additional $1100 monthly to catch up on his mortgage, but the bank still reported missed payments, tumbling his credit score severely.

The resulting bad credit has stalledBrian's opportunities to refinance to more favorable terms. "This case demonstrates a larger tendency among banks,"Brian stated, "to complicate customer transitions to more affordable rates, which I see as a form of predatory banking."

Compared to his experience with HSBC,Brian noted that while he has similar hardship accommodations for another property with them, they have never marked a payment as missed. This inconsistency amplified his distress regarding Bankwest's practices.

Back in March, an unexpected call from Bankwest to his wife regarding an $8000 outstanding debt left the family in anxiety, as his wife feared losing their home. The emotional impact was profound, as she was not the one familiar with their financial dealings.

Efforts to resolve the issue were met with an unfortunate incident where they received a letter from Bankwest declining a request for financial aid—a request whichBrian insists they never submitted. "It just added to the whirlwind of confusion," he said.

Brian's experience is further compounded by the launch of a complaint with the Australian Financial Complaints Authority (AFCA). Although the complaint acknowledged Brian had enough notice on the impact of his credit report, the abrupt nature of the call was deemed inappropriate. Bankwest was advised to consider compensating $1000 for the distress caused by the call.

A Bankwest representative, in response to requests for comments, emphasized their adherence to financial regulations and the emphasis placed on explaining the implications of hardship arrangements. "Our goal is always to communicate clearly with customers," they stated, outlining safeguards for customers considering various financial options.

This shell of events shuttered Melbourne’s landscape further with Bankwest closing its only branch in the city, leaving personal consultations out of reach, and forcing reliance on remote communication lines.

Reviewing other analysis such as the report by Jeremy Piper in NCA NewsWire, and based on insights in Sarah Sharples' expose in News.com.au, customers like Brian are testing the industry’s harmony with customer welfare policies during economic volatility.

Brian's case serves as a reminder of the ripple effects of financial behaviors and policies on everyday lives, underscoring the persistent struggle for transparency and fair treatment in banking.

*Names have been altered to protect identities.

Published:Saturday, 26th Oct 2024
Source: Paige Estritori

Share this news item:

Finance News

Global Central Banks Intensify Focus on Gold Reserves Global Central Banks Intensify Focus on Gold Reserves
18 Jun 2025: Paige Estritori

Recent data from the 2025 Central Banks Gold Reserve Survey indicates a renewed focus on gold among the world's central banks. As these financial institutions adapt to the changing economic landscape, their strategies increasingly involve boosting their gold reserves. - read more
Navigating Private Credit Risks for Australian Retail Investors Navigating Private Credit Risks for Australian Retail Investors
17 Jun 2025: Paige Estritori

Investment in private credit is not a contemporary innovation; its roots trace back to ancient times. The evolution of direct lending, particularly in the UK, Europe, and the US, intensified across the 18th to the 20th centuries, serving as a crucial alternative during frequent banking crises. The current surge in private lending originated in the 1990s amidst burgeoning internet startups, and was further propelled by tighter banking regulations and historically low interest rates post the Global Financial Crisis. - read more
AFCA Caught in Scam Operations, Urged to Strengthen Protocols AFCA Caught in Scam Operations, Urged to Strengthen Protocols
17 Jun 2025: Paige Estritori

The Australian Financial Complaints Authority (AFCA) finds itself inadvertently entangled in sophisticated scamming operations. The Stockbrokers and Investment Advisers Association (SIAA) has identified a tactic whereby fraudsters use AFCA's complaint system to lend credibility to their scams by taking over victims' accounts and falsely lodging complaints. - read more
Sydney Property Market Rebounds with Strong Auction Performance Sydney Property Market Rebounds with Strong Auction Performance
16 Jun 2025: Paige Estritori

The Sydney property market showed signs of revival as the latest auction results indicated a resurgence in buyer enthusiasm. Last weekend, the city recorded a preliminary auction clearance rate of 70.5%, marking a notable rebound from the previous week's low of 58.1%. The recent performance also represents Sydney's first clearance rate above 70% in three weeks and only the second instance in the past thirteen weeks. - read more
Overseas Investors Target Australian Real Estate Debt Overseas Investors Target Australian Real Estate Debt
13 Jun 2025: Paige Estritori

The Australian commercial real estate debt market is garnering attention from international investors, with the Canada Pension Plan Investment Board (CPP Investments) making significant inroads. In partnership with Nuveen, a global asset manager, a substantial investment strategy targeting Australian real estate debt has closed its second round. The total commitment exceeded $650 million, with CPP Investments contributing $300 million through their CPPIB Credit Investments Inc. - read more


Home Loans Articles

First-Home Finders: How to Choose a Mortgage Broker Who Works for You First-Home Finders: How to Choose a Mortgage Broker Who Works for You
Embarking on the journey to homeownership can feel like navigating uncharted waters, with mortgage brokers often serving as the compass guiding you through the complexities of home financing. For many first-time home buyers, understanding the role of a mortgage broker can provide peace of mind and valuable support throughout the home-buying process. - read more
Take Back Control: Mortgage Refinance and Debt Consolidation Tips for Aussie Homeowners Take Back Control: Mortgage Refinance and Debt Consolidation Tips for Aussie Homeowners
As mortgage interest rates continue to rise in Australia, it's becoming more important than ever for homeowners to take control of their finances. This article will provide valuable tips on mortgage refinance and debt consolidation for Aussie homeowners. With the potential for future rate increases by the Reserve Bank of Australia due to inflation concerns, many homeowners are feeling the financial burden. However, by exploring options like refinancing and consolidating debt, homeowners can regain control of their financial situation. - read more
Exploring Different Refinancing Strategies to Ease Your Mortgage Stress Exploring Different Refinancing Strategies to Ease Your Mortgage Stress
When it comes to managing finances, one of the biggest stressors for homeowners is their mortgage. In Australia, many individuals and families struggle with mortgage stress, which can have a significant impact on their overall financial well-being. - read more
How to Leverage the First Home Owner Grant in Your Home Buying Journey How to Leverage the First Home Owner Grant in Your Home Buying Journey
Welcome to the pathway of becoming a homeowner in Australia! If you're a first-time buyer, there's a good chance you've heard of something called the First Home Owner Grant (FHOG). It's a pivotal element in the home buying conversation, and for good reason. Navigating through real estate jargon and financial assistance programs can be confusing, but understanding the FHOG can significantly impact your purchasing power and overall experience in acquiring your dream home. - read more
Understanding Stamp Duty: What First-Time Buyers in Australia Need to Know Understanding Stamp Duty: What First-Time Buyers in Australia Need to Know
Welcome to the exciting and sometimes complex world of real estate in Australia! If you are on the cusp of purchasing your first home, you've probably heard about stamp duty. But what exactly is it? Stamp duty is a form of tax imposed by Australian states and territories on property transactions. This tax is usually a percentage of the property purchase price or market value and is a legal requirement for most property sales. - read more
Understanding Mortgage Insurance: A Guide for Australian Homebuyers Understanding Mortgage Insurance: A Guide for Australian Homebuyers
Buying a home is a significant milestone for many Australians, but it often involves securing a mortgage, which can be a complex process. An essential part of this process is understanding mortgage insurance. Mortgage insurance is a type of insurance policy that protects lenders from the risk of defaulting borrowers. - read more
Interest Rates and Investment Properties: What Aussie Investors Need to Know Interest Rates and Investment Properties: What Aussie Investors Need to Know
For potential and seasoned investors alike, the Australian property landscape offers a plethora of opportunities. Investment properties have long been a favored asset class in Australia due to the potential for capital growth and rental yield. However, diving into the property market without a solid understanding of the financial mechanics, specifically interest rates, can be akin to sailing without a compass. - read more
What to Know About Home Loan Pre-Approval for First-Time Buyers What to Know About Home Loan Pre-Approval for First-Time Buyers
Welcome first-time home buyers! Embarking on the journey to purchase your first home can be both exciting and overwhelming. One of the crucial steps in this process is understanding and obtaining home loan pre-approval. - read more
The Investor's Toolkit: Managing Risks in Investment Property Financing The Investor's Toolkit: Managing Risks in Investment Property Financing
Welcome to our comprehensive guide on navigating the complexities of investment property financing. In Australia, property investment has long been regarded as a favoured strategy for wealth creation and financial security. However, this path comes with its unique set of challenges and risks that must be carefully managed to ensure a successful investment journey. - read more
Unlocking the Hidden Value of Your Mortgage Offset Account Unlocking the Hidden Value of Your Mortgage Offset Account
A mortgage offset account is a financial product that allows homeowners to use their savings to reduce the interest charged on their mortgage. It is a transaction account linked to your mortgage, and the balance in this account is offset against your outstanding mortgage balance when calculating interest charges. - read more


Need Help Finding a Home Loan?
Get your free home loan eligibility assessment and compare offers tailored specifically to your circumstances.
Loan Amount:
Postcode:
All finance quotes are provided free (via our secure server) and without obligation.
We respect your privacy.

Start Here

Get your free Home Loan Eligibility Assessment and compare multiple lender offers via our nation-wide mortgage broker panel.
Loan Amount:
Postcode:
All home loan quotes are provided free (via our secure server) and without obligation. We respect your privacy.

"Mastering Home Loans: Navigating the Australian Mortgage Market"

FREE DOWNLOAD: Mastering Home Loans: Navigating the Australian Mortgage Market

Knowledgebase
Cost of Capital:
The required return necessary to make a capital budgeting project, such as building a new factory, worthwhile.